QUALITY CONTROL
CERTIFICATIONS
FSS prides itself by keeping up to date with all mandatory and regulatory state certifications. While there are many Service technicians out there, only a few maintain the proper certification to handle your equipment, this is not only dangerous but also against the law.
We protect ours and your safety by continuously upgrading, improving and training our technicians and maintaining up to date certification, allowing us to properly perform servicing even in areas that serve food and beverages .
Republic of North Macedonia State Technical Inspectorate Certificate
• Professional competence in proper handling and servicing technology units [ e.g R 134a, R 404a, R 600a, R 290, R 744 (hydrocarbons)
Frigoglass Training certificate
• Servicing new refrigerant technology units ( e.g. R744 (CO2) R290 & R600a (hydrocarbons), etc
• Installation and servicing of specific models both in the marketplace and in warehouses (both existing and new models).
• Introduction of retrofit solutions to units in the market.
IMI Cornellius Hellas Training certificate
• Basic Post Mix training
• Energize Technical training
SERVICE LEVEL AGREEMENT
In the service industry, an SLA functions as a blueprint of the service the provider guarantees to provide and can protect your organization’s assets.
• Establish clear and measurable guidelines of your expectations
• Set recourse for Unmet Service Obligations which include consequences and an alternative plan of action if performance standards are not met.
• Mutual understanding in terms of performance standards are important to establish a positive experience for all involved parties.
24/7 CUSTOMER SERVICE SUPPORT
- 24/7 Customer Support Services
- Serving you via the channels of your choice
- -Intelligent Chatbot
- -Live Agent Support
- Quick Issue Resolution
- Using client’s feedback to create a better experience
- Always delivering on promised standards
SERVICE MANAGEMENT SOFTWARE
We give you a bird’s eye view of your assets! Track location, timestamps, work orders, repair details, parts used and much more at just a click of a button.
Our end to end mobile solution streamlines the entire service and maintenance process by allowing technicians to access and update work order information on site, and when data is entered into the system consistently, processes like maintenance planning, scheduling, root cause analysis e.t.c are expedited by making information easily accessible.
